Privacy Notice

Privacy Policy — Reliable Bear Last Updated: April 2026

This policy is provided in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Accountability

Reliable Bear is responsible for personal information under its control. Questions or concerns regarding this policy can be directed to:

Email: sales@reliablebear.ca

2. Information We Collect

When you place an order or contact us, we may collect your name, email address, mailing/shipping address, phone number, and custom order details you provide.

3. Purpose of Collection

We collect personal information only for the following purposes and will not use it for other purposes without your consent:

  • Processing and fulfilling your order
  • Communicating with you about your purchase
  • Sending order updates and shipping notifications
  • Complying with legal obligations

4. Consent

By placing an order or submitting your information through our website, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us directly.

5. Sharing Your Information

We do not sell or share your personal information with third parties except as necessary to fulfill your order (e.g., shipping carriers) or as required by law. Third parties are provided only the information necessary to perform their specific function.

6. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against loss, theft, and unauthorized access. Payment processing is handled securely through our payment provider. Reliable Bear does not store credit card details.

8. Access & Correction

Under PIPEDA, you have the right to access your personal information held by Reliable Bear and to request corrections if it is inaccurate or incomplete. Submit requests to sales@reliablebear.ca.

9. Complaints

If you believe your privacy rights have been violated, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

10. Updates to This Policy

This policy may be updated periodically. The most current version will always be posted on our website with the updated date noted above.